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Ministry of Transportation and Infrastructure

Registrar, Passenger Transportation Branch

Contacts

Commercial passenger vehicles are licensed and regulated in British Columbia under the Passenger Transportation Act (Act) and Passenger Transportation Regulation (Regulation) and the Motor Vehicle Transport Act, 1987 (Canada).

The Registrar of Passenger Transportation, including the Passenger Transportation Branch staff, and the Passenger Transportation Board are separate entities with distinct responsibilities under the Act and Regulation.

Contact the Passenger Transportation Branch

The Passenger Transportation Branch is the main source of information about all commercial passenger transportation licensing requirements in British Columbia:

Address:

Ministry of Transportation and Infrastructure
Passenger Transportation Branch
Suite 313 – 1500 Woolridge Street
Coquitlam, BC  V3K 0B8

 

Telephone:

604-527-2198
BC residents can call toll free through Enquiry BC:
Victoria:  250-387-6121
Elsewhere in BC:  1-800-663-7867

 

Fax:

604-527-2205

 

Email:

passengertransportationbr@gov.bc.ca

 

Hours:

The Passenger Transportation Branch office is open Monday through Friday, excluding statutory holidays, between 8:30am and 4:30pm.

 

Directions:

We are located on Woolridge Street (between the Trans Canada Highway 1 & Lougheed Highway) in the same building currently occupied by the TReO Customer Service Centre. 

 

Visitor parking is available.

 


View Passenger Transportation Branch in a larger map

 

Passenger Transportation Business Areas

The Registrar of Passenger Transportation

The Registrar of Passenger Transportation (Registrar) licenses commercial passenger vehicles in British Columbia and enforces provisions of the Passenger Transportation Act and the Passenger Transportation Regulation. This enforcement includes the distribution and receipt of applications for all commercial passenger vehicle licences and the handling of complaints about the operation and compliance of commercial passenger vehicles.

The Registrar is responsible for developing application guides and forms, accepting and reviewing all applications to operate commercial passenger vehicles, verifying safety requirements and issuing all approved licences. The Registrar directs the resources of the Passenger Transportation Branch to complete these activities.

The Registrar has principal accountability for enforcement and compliance of the Passenger Transportation Act and the Passenger Transportation Regulation, including the imposing of sanctions and penalties. Enforcement against licensed operators is handled with administrative penalties, including licence suspension/cancellation and refusal to issue a licence, as well as through administrative fines.

The Registrar of Passenger Transportation may be contacted at the Passenger Transportation Branch.

 

Registration Officer Services

Under the direction of the Registrar, the Registration Officers review and investigate all applications for administrative completeness and make recommendations to the Registrar of Passenger Transportation with respect to the type of licence required. They also contact applicants to advise them when additional information is needed and close incomplete applications if outstanding requirements are not received within the prescribed timeframes detailed in the Registrar’s Rules of Practice and Procedure.

 

Licensing and Client Services

Under the direction of the Registrar, the Licensing and Client Services team reviews licensing requirements for, and issues, approved passenger transportation licences. They also process licence renewals, fee payments and various other requests and respond to public and client information requests including the distribution of application forms and receipt of all submitted applications.

Enforcement and Compliance

Passenger transportation enforcement & compliance investigations and audits are duties performed by staff of the provincial Passenger Transportation Branch and Commercial Vehicle Safety and Enforcement (CVSE) Branch of the Ministry of Transportation and Infrastructure.

Contact the Passenger Transportation Inspectors at the Passenger Transportation Branch for audit inquiries and to report complaints against both illegal operators and licensees not adhering to their Terms and Conditions of Licence.

Passenger Transportation Board

The Passenger Transportation Board (Board) is an independent tribunal that adjudicates applications for all commercial passenger vehicles requesting special authorization to operate Passenger Directed Vehicles and/or Inter-city Buses in British Columbia.

The Board also makes decisions on appeals of administrative penalties that have been imposed on a licensed operator by the Registrar of Passenger Transportation.

The web site for the Passenger Transportation Board includes:

 

The Passenger Transportation Board may be contacted at:

Passenger Transportation Board
202, 940 Blanshard Street,
Victoria, B.C., V8W 9T5

Mailing Address:

PO Box 9850 Stn Prov Govt
Victoria, B.C. V8W 9T5

Phone: 250-953-3777
Fax: 250-953-3788

Web: http://www.ptboard.bc.ca/
Email: ptboard@gov.bc.ca

 

 

Related Services

Provincial Permit Centre (PPC)

Extra-Provincial Temporary Operating Permits are available from the Provincial Permit Centre (PPC) toll free line. Other permits are also available from the PPC (e.g. non-resident commercial vehicle permits and motor fuel tax permits).

Staff is available to answer your questions and issue permits 24 hours a day, seven days a week:

Phone: 1-800-559-9688
Web: www.th.gov.bc.ca/cvse/permit_centre.htm

Consumer Protection BC

With the announcement of the Taxi Bill of Rights, the Ministry of Transportation and Infrastructure engaged Consumer Protection BC to provide telephone and web-based services where comments and concerns regarding Metro Vancouver taxi services can be directed.

The Consumer Protection BC may be contacted at:

Phone: 1-800-564-9963
Web: http://www.consumerprotectionbc.ca/about-us

National Safety Code

Applications for a British Columbia National Safety Code certificate can be obtained at the following link:

National Safety Code

ICBC Commercial Vehicle Safety Line

Help take unsafe vehicles off the road by reporting commercial vehicle safety violations.

Call ICBC to report unsafe buses and taxis:

Toll-Free: 1-888-775-8785