DriveBC seeks your feedback

Custoer Satisfaction Survey

Follow Us on Twitter


Ministry of Transportation and Infrastructure

Registrar, Passenger Transportation Branch

Enforcement and Compliance

Passenger transportation enforcement, compliance investigations and audits are duties performed by staff of the provincial Commercial Vehicle Safety and Enforcement (CVSE) Branch of the Ministry of Transportation and Infrastructure.

Contact the Passenger Transportation Auditors at our Branch for audit inquiries and to report complaints against both illegal operators and licensees not adhering to their Terms and Conditions of Licence.

Audits

Passenger Transportation Audits (PDF)
Details what the audit will be evaluating, what documentation is reviewed and the possible outcomes of the audit.

This document also details the Authority the Auditor has during the audit.

Administrative Penalty Framework

Under the Passenger Transportation Act, the Registrar of Passenger Transportation has the authority to impose administrative penalties solely against the holder of a passenger transportation licence ("licensee"). This is in recognition of each licensee's responsibility to exercise oversight over the operation of their commercial passenger vehicles. The Registrar has developed an Administrative Penalty Framework (APF) to guide the implementation of these administrative penalties.

The Administrative Penalty Framework has two parts:

  • PART 1 - generally deals with matters related to the care and control of the Passenger Transportation licence; under the Motor Carrier Act regime, many of these types of offences were subject to Violation Tickets, but are not "ticketable" offences under the Passenger Transportation Act.

    • Index of APF Part 1 Offences (PDF)
      Details the Offence Overview and relevant Passenger Transportation Regulation section for Part 1, Non Ticketable Offences under the Administrative Penalty Framework.
    • APF Part 1 Enforcement Actions (PDF)
      Details the escalating enforcement actions in response to Part 1 Administrative Penalties.
  • PART 2 - responds to those situations in which the operator(s) of the licensees' vehicles are repeatedly being issued Violation Tickets for those offences which are "ticketable" under the Passenger Transportation Act.

    • Index of APF Part 2 Offences (PDF)
      Details the Offence Overview and relevant Passenger Transportation Regulation section for Part 2, Ticketable Offences under the Administrative Penalty Framework.
    • APF Part 2 Enforcement Actions (PDF)
      Details the initial and subsequent enforcement actions in response to Part 2 Administrative Penalties.

Administrative Penalty Framework Appeal Process

Licensees may appeal an administrative penalty imposed by the Registrar of Passenger Transportation to the Passenger Transportation Board (Board).

A Notice of Appeal must be filed not more than 30 days after a licensee receives Notice from the Registrar of Passenger Transportation.

The Board prepared the following documents to help licensees understand its appeal process and requirements:

  • Appeal Process Overview (PDF)
    Details a brief overview of the Passenger Transportation Board's Administrative Penalty Appeal Process.
  • Appeal Procedures Handbook (PDF)
    Designed to make the appeal process open and understandable to the appellant and other interested persons. It contains information about the Passenger Transportation Board (Board), the legislated procedures the Board is required to follow and the rules and policies the Board has adopted to fill in the procedural gaps left by the legislation.

The following forms can be used to file an Administrative Penalty Appeal with the Passenger Transportation Board:

  • Notice of Appeal (PDF)
    May be used to file a request to appeal an Administrative Penalty.
  • Request to Suspend Administrative Penalties (PDF)
    May be used to request that the Passenger Transportation Board suspend an Administrative Penalty imposed by the Registrar, until the Board makes a decision on an appeal.