The regulations state that a carrier must monitor hours of service for each driver. If your driver is not complying, the carrier must take immediate action to fix the situation. The sooner you are aware of a potential problem, the sooner you will be able to come up with a solution.
For example: If a carrier’s driver calls in and reports they are getting close to their maximum hours, the dispatcher can give guidance. For example, the dispatcher could advise the driver to stop at a location where another driver for the company could take over the load, so the first driver can have off-duty time while the load continues on to its destination.
Tip: It's been 20 days...
Is your driver still on the road? Your drivers can use electronic methods to submit their records, or use the courier drops at some truck rest stations to deliver their records on time.