ADOBE READER ISSUE FIX

The following is a guide on how to fix the Adobe Reader problem for VIP users experiencing problems displaying the inspection form PDF. The latest Adobe Reader (version 9.3) has been causing the issues. To resolve this, we need to remove Adobe Reader 9.3 and install an earlier version – Adobe Reader version 8.2.

*Note: The following procedure assumes that you are an administrator on your computer. If not contract your system administrator to resolve.

1. You need to first uninstall Adobe Reader 9.3:

a. For Windows XP users, go to Start => Control Panel => Add/Remove Programs.

For Windows Vista/7 users, go to Start => Control Panel => Programs and Features.

b. For Windows Vista/7: Look for Adobe Reader 9.3.x in the list and then click “Uninstall”

For XP users: In the Currently installed programs box, click the program that you want to remove, and then click Remove. If you are prompted to confirm removal of the program, click “Yes”.

2. Now we need to install Adobe Reader version 8.2:

a. Go to this site: http://get.adobe.com/reader/otherversions/ .

b. Select an operating system – Windows XP Sp3 or Windows Vista, then select the “Continue” button .

NOTE: if you are running Windows 7, select Windows Vista as your operating system , else your system will try to install the 9.3 version again.

c. Check “Adobe Reader 8.2”.

d. Uncheck “Free McAfee Security Scan”.

e. Select “Download now”.

f. When prompted, select “run” and follow the on screen instructions.

3. Next, we need to make sure that Adobe does not automatically install a newer version:

a. Start Adobe Reader by clicking Start =>All Programs =>Adobe Reader 8.

b. Under the "Help" menu, select "Check for Updates..." This will open Adobe Updater.

c. The software will take a moment to look for updates. When complete, it will tell you a new version is available and it will give you a link that says "Preferences." Click "Preferences."

d. Uncheck the box labelled "Automatically Check for Updates." Uncheck the "Adobe Reader 8" box under "Choose the Applications to Update." Click "OK."

e. If a dialog box prompts for updates, click "Cancel" to return to using the program. If there are no updates, the software will tell you this and you can click "Quit."