At times a user may receive an error message "File does not begin with % PDF" and they are unable to print the inspection report. The user may perform a 'Correction' on the original inspection without changing any of the original inspection data. This will allow the user to keep the same decal number and obtain a printed copy of the inspection report. Please notify the VIP Office (250-952-0577) of any %PDF problems as we are trying to correct this problem.
Adobe Reader
There is a known problem with an older version of Adobe Reader (version 7.0) which may result in this error message: "The File is damaged and could not be repaired" when attempting to read a PDF report. The issue may be resolved by clicking "OK" and then holding down the <CTRL> or <Shift> key while clicking the Refresh button on the browser window. If this does not resolve the problem you should download a newer version of Adobe Reader (version 8.0 or 9.0) from the Adobe website.
Correcting an Inspection
The system will only allow you to correct the Owner information on a BC vehicle and the Vehicle/Owner information for a non-BC vehicle. If you need to correct any other information, you must submit a new Complete inspection - under General Comments, please identify the original inspection number. If the vehicle has already left your facility, you will need to mail a copy of the new inspection to the owner.
Drum Measurements
If you do not need to measure the Drum Inside Diameter of an axle, you must enter 0 (zero) for both the left and right measurement and provide a Comment. If you do not measure the drum on any axle of the vehicle, you must record the drum measurement as described above for each and every axle.
Replacement Inspection or ReInspection
This may only be done on inspections submitted to the new eForm System. For inspections conducted on the old system, you must submit a Complete inspection on the new eForm System.
Unable to edit inspection date/time
Some versions of Internet Explorer will not allow you to edit the Inspection Date/Time field after using the calendar pop-up to populate the field. The solution is to either enter the date/time manually (don't use the calendar pop-up) or to edit the time in the calendar pop-up window before clicking on the date.
