MINISTRY
OF TRANSPORTATION VENDOR COMPLAINT REVIEW PROCESS
The following is
the process for registering a Vendor Complaint relating to
procurement activities carried out by or for the Ministry
of Transportation (MoT) pursuant to Core Policy Chapter
6 Part II and the Vendor Complaint Review Process for Government
Procurement.
| STEP |
ACTION |
TIMEFRAME
GUIDELINES |
| 1 |
If
the complaint is not resolved through informal discussions
with the Ministry Contact noted in the opportunity,
a vendor may complete and submit a Vendor
Complaint Form to:
- The
Vendor Complaint Review Process (VCRP) Contact (see
below) who will forward to the appropriate Procurement
Contact.
|
Vendor
Complaint must be received within thirty (30)
business days after notice of competition outcome. |
| 2 |
The
Ministry VCRP Contact acknowledges receipt of the complaint;
registers the complaint and assigns a reference number. |
Three
(3) to Five (5) business days. |
| 3 |
The
Manager, Corporate Contract Administration, investigates
the complaint and provides a written response to the
complainant, including:
-
if denied/dismissed, the reasons; or
- if
merited, planned resolution and rationale.
|
Thirty
(30) business days from receipt of complaint
- or notify the reason for the delay. |
| 4 |
If
unresolved, the Vendor may pursue through the Procurement
Governance Office Process:
(http://www.fin.gov.bc.ca/ocg/pgo/VCRP.htm) |
|
Ministry
Vendor Complaint Review Process Contact:
Veena
Sundher
Procurement Administrator
Construction and Maintenance Branch
Corporate Procurement Programs
4C – 940 Blanshard Street
PO Box 9850 Stn Prov Govt
Victoria BC V8W 9T5
Phone:
(250) 387-1411
Fax: (250) 356-8143
Email: Veena.Sundher@gems9.gov.bc.ca
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